T&Cs

GENERAL TERMS AND CONDITIONS
General Terms and Conditions of Wiler Filz AG (hereinafter Wiler Filz)

1.Appreciation

By placing an order (in the online store, by e-mail or telephone, etc.), the buyer acknowledges all points of these terms and conditions of sale and delivery. Counter-conditions in which the buyer refers to his (business) conditions are not accepted.

2. Offer

Our sample cards include our standard varieties, which can usually be delivered at short notice.

Deviations in surface structure, color and dimensions are reserved due to the different natural products. Structures may be visible in the felt (speckles, spots).
The presentation of the products in our online store does not constitute a legally binding offer, but a non-binding online catalog. Promotional offers and special offers are expressly only valid for the period of validity stated in the offer and while stocks last from the warehouse, unless otherwise stated.
Our sample cards include our standard varieties, which can usually be delivered at short notice.

The presentation of the products in our online store does not constitute a legally binding offer, but a non-binding online catalog. Promotional offers and special offers are expressly only valid for the period of validity stated in the offer and while stocks last from the warehouse, unless otherwise stated.

3. Dimensions and illustrations etc.

All dimensions, weights, prices, information and illustrations/photos in our catalogs (online store / homepage), brochures, price lists and offers are non-binding. We reserve the right to make model changes. Product descriptions, technical specifications and prices are subject to change at any time. Typographical or graphic errors, errors in the product descriptions, prices and technical specifications are reserved.

4. Prices

Prices are quoted in Swiss francs (CHF) excluding VAT. The VAT amount is shown on the invoice.

The prices are quoted per running meter (1.70 - 1.80 m2). Deviations will be invoiced accordingly. Prices are subject to change for repeat orders.

The minimum order value is CHF 100.00 (excl. VAT, shipping, packaging). Outside Switzerland and the Principality of Liechtenstein, the minimum order value is CHF 120.00 (excl. shipping, packaging, customs clearance).

5. Minimum order quantity

The minimum order quantity for yard goods is per item:
- 1.0 running meter for decorative, multi-purpose and universal felt
- 0.5 running meters for all other felt types

6. Shipping

In Switzerland and the Principality of Liechtenstein, a flat rate of CHF 19.00 is charged per delivery and CHF 39.00 for shipping and packaging for bulky goods. Abroad, the actual shipping and packaging costs incurred will be charged.

For deliveries abroad (deliveries outside Switzerland and the Principality of Liechtenstein), customs clearance costs may be incurred, which are borne in full by the recipient. If the customs costs are charged to us, they will be passed on to the recipient. If the goods are received in a damaged condition, the buyer is obliged to have a report made by the carrier and to notify us immediately. See also menu item "Complaints" in these GTC.

7. Delivery times

Wiler Filz will indicate delivery times as precisely as possible, but they are always non-binding. If Wiler Filz is unable to meet a delivery date, the buyer is not entitled to cancel the order or assert any claims for damages.

8. Payment methods & Payment deadline

One invoice per shipment. New customers may be required to pay in advance and/or a credit check may be carried out.

Invoices are payable net within 30 days (invoice date).

If payment is overdue, Wiler Filz is entitled to charge a reminder fee of up to CHF 30.00 per payment reminder as well as other fees, in particular the costs of any debt collection proceedings.

Wiler Filz may cancel or suspend an order if
(a) a customer is or appears not to be creditworthy, or
(b) has one or more outstanding reminders.

9. Retention of title

The goods remain the property of Wiler Filz until full payment has been made.

10. Complaints

Any complaints regarding the quality or quantity of the delivered goods or the invoiced amount must be reported to Wiler Filz immediately (no later than 5 days) after receipt of the goods (by e-mail to: info@wilerfilz.ch). Otherwise the goods shall be deemed to be in perfect condition and accepted.

If the packaging is damaged, this must be reported to the courier/carrier immediately upon receipt of the goods. In the case of deliveries by a forwarding agent, you will generally be asked to sign the acceptance report. Please check the goods carefully before signing.

The buyer must immediately notify the transport company that delivered the goods of any transport damage in writing (e.g. on the acceptance report of the forwarding agent) and inform Wiler Filz accordingly.

11. Right of withdrawal

Returns are only possible in the event of obvious material or manufacturing defects. Please contact us immediately in such a case.

The withdrawal period is fourteen days from the day on which you took possession of the last goods.

The returned goods must be in the original packaging. It is not possible to cancel a current order. In exceptional cases, Wiler Filz may accept a cancellation, in which case at least 10% of the order amount will be charged.

12. Liability

Further processors and end users are not released from the obligation to check the suitability of our articles for the specific purpose of use.

13. Changes

Wiler Filz is entitled to amend the General Terms and Conditions at any time by notifying the buyer or publishing them on the Wiler Filz website (www.filz.ch).

14. Copyright

Any use of images and texts from our catalogs, brochures and website is prohibited without our written permission.

15. Place of jurisdiction

The place of performance and jurisdiction for all claims is the legal domicile of the provider.

Swiss law applies.

Münchwilen TG, in April 2022